Client Frequently Asked Questions

In order to process your claims with insurance, you will need a physician’s referral or prescription to receive an evaluation and therapy. Private-pay clients do not require a physician’s referral or prescription, but our therapists may ask for one to keep on file.
We see children and teenagers of all ages.
Our therapists typically work Monday-Friday, from 8:00-5:30. Please contact us to discuss a therapy schedule or if you must request a special time.
Payment is required at the time that service is provided. Clients whose children receive OT/ST/ABA service several days weekly can pay once during the week for all dates seen. However, please contact us if you require a different payment schedule due to financial restrictions. We will do our best to accommodate your request.
Yes, we accept select insurance programs and/or plans. Please contact us to discuss any specific questions, or to find out if your insurance program or plan is able to be accepted.
Yes, we accept credit cards for private payment of services at JM&A.  We currently accept Mastercard, Visa, Discover, and American Express
Yes! We are able to co-treat with therapists of any other discipline offered at JM&A.  Also, if you feel that your child requires additional therapy services, such as Audiologists, Psychologists, Neuro-Psychologists, we would be happy to refer you to several excellent professionals for these disciplines.
No, please contact us for an appointment to evaluate your child’s skills immediately. Typically, if children are showing a delay in these skills at this young of an age, treatment is quick, as early intervention works very fast and effectively. It is always better to be safe than sorry! Your child may only have mild difficulties but if left un- treated, could develop into academic, social, communication, and behavioral difficulties down the road.
Remember that school districts operate under separate guidelines than private practitioners. For a child to receive therapy in the schools it must prove to be “educationally relevant” and must focus on educational goals and objectives. Your child may have been dismissed because they had reached a higher level with their handwriting, visual motor skills, articulation and language skills, and it was no longer “educationally relevant” for them to be seen at school. Sensory processing difficulties are especially not often seen as “educationally relevant” or easily addressed in the school setting. If you feel that your child still needs occupational and/or speech and language therapy services, you have the right to pursue private treatment from a pediatric therapist in a private practice setting.